Support
Get help with Affitor, follow the fastest self-serve path, and know when to contact the team.
Choose the fastest support path before opening a request.
Start here first
Common support paths
Understand the product
Read the high-level overview, pricing model, and workflow before jumping into implementation details.
Launch your program
Follow the advertiser setup flow if you are still configuring your account, commissions, or payout workflow.
Fix tracking issues
Review click, signup, payment, and testing docs to isolate where attribution is breaking.
Contact support
Reach out once you have gathered the right implementation details and evidence.
What to include when you contact support
- Your program ID
- The exact flow that is affected
- Request/response samples or webhook evidence if relevant
- Screenshots of dashboard state, console errors, or failed requests
- A short summary of what you already tried