Frequently Asked Questions
Common questions about Affitor's pricing, tracking, commissions, and integration options.
Quick answers about Affitor's pricing, tracking, commissions, and payouts, with links to the full guides where you need more depth.
General
What is Affitor?
Affitor is an AI-native affiliate marketing platform for SaaS companies. It tracks partner-driven clicks, signups, and sales, and manages commissions and payout operations in one workflow.
Who is Affitor built for?
Affitor is designed for SaaS teams that want to launch or scale a partner program without taking on the full operational burden themselves.
How is Affitor different from traditional affiliate tools?
Affitor differentiates on:
- performance-based pricing
- first-party tracking for click → signup → sale flows
- support for Stripe integration or server-side tracking
- commission and payout operations in one workflow
Accounts
Can I use a personal email address to sign up?
Yes, but a business email is recommended for team management — a shared address like partnerships@yourcompany.com keeps access simple as the team grows. You can update your email later in account settings.
Is there a cost to create an advertiser account?
No. Creating an account is free. The platform fee is $0 until your program earns its first $10,000 through affiliates, then 3.5% on affiliate-driven sales only.
Do I need payment information to sign up?
No. You connect your Stripe account later, when you set up your program and payment tracking.
Pricing & Billing
How much does Affitor cost?
The platform fee is $0 until your program earns its first $10,000 through affiliates, then 3.5% on affiliate-driven sales only.
- no monthly subscription
- no setup fee
What about the $10K fee-free threshold?
The platform fee stays at $0 until your program's affiliate-driven revenue reaches $10,000. After that, the 3.5% fee applies to affiliate-driven sales only. It is never charged on the rest of your revenue or on the commissions you pay partners.
When do I pay?
Platform fees accrue per attributed sale and are billed through monthly invoices. You can download each invoice as a PDF and pay it with Stripe Checkout from your Billing tab. If an invoice goes unpaid, your program can be paused — see the overdue policy.
Does Affitor collect money from my customers?
No. Affitor is not the merchant of record. You continue charging customers through your own Stripe or payment setup.
Tracking & Integration
What integration paths are supported?
Three main paths are supported:
- Tracker install for click tracking
- Browser signup helper or server lead API for signup attribution
- Server-side tracking or Stripe integration for revenue attribution
What is the difference between customerKey, customer_key, and affitor_customer_key?
They represent the same business concept in different integration contexts:
customerKey— browser helper argument forsignup(customerKey, email)customer_key— field used in the tracking API payloadsaffitor_customer_key— Stripe metadata field
Use the same internal user/customer ID across all three.
Can I use Affitor without changing my checkout?
Usually yes. If your backend can call POST /api/v1/track/sale, or if you already use Stripe Checkout and can attach Affitor metadata, you can integrate without replacing your existing payment stack.
Does Affitor only work with Stripe?
No. Stripe is the best-documented integration path, but server-side tracking works with any backend/payment provider that can send revenue events after payment succeeds.
How does attribution work?
Affitor uses:
- first-party tracking
- a last-click, last-partner-wins attribution model
- a 60-day default attribution window, configurable per program
The full model is documented in the attribution reference. For the most reliable results, install the tracker first, send a stable internal customer ID at signup, and reuse that identifier in sale tracking.
What happens if the customer later pays on Stripe?
With Stripe integration, Affitor attributes the sale from metadata and webhook events. For subscriptions, renewals also require subscription_data.metadata to be populated.
Commissions & Payouts
Who pays the partner?
Affitor handles partner commissions and payouts after attributed conversions move through the commission lifecycle. Partners request withdrawals through Affitor's payout workflow — bank transfer, PayPal, Stripe, or Wise — once their approved balance passes the program's payout threshold.
What happens after a sale is attributed?
At a high level:
- sale is recorded
- commission is created
- commission moves through review / hold operations
- payout workflow continues in Affitor
What happens if there is a refund?
Refunds are reconciled through Affitor's commission and payout workflow. The exact outcome depends on where the commission is in the lifecycle when the refund happens.
Support & Troubleshooting
What is the fastest way to self-serve an integration?
Follow the manual docs flow in order:
If your team prefers terminal-based setup, the Affitor CLI is an alternative path for developer and agent-driven workflows.
Why do sales fail to attribute even though click tracking works?
The most common causes are:
- signup used the wrong internal identifier
- Stripe metadata used a different identifier than signup
- Server-side tracking payload omitted
customer_key/click_id - subscription metadata was only added to the initial checkout, not
subscription_data.metadata
How do I get help?
After working through the integration and testing guides, contact the Affitor team with:
- your program ID
- the exact integration path you used
- request/response samples or Stripe webhook evidence
- screenshots of any relevant dashboard/test-event state